FAQ
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How do I personalize my order?
All of our memory boxes include a personalized vinyl decal. Simply follow the personalization instructions found on the individual item page, click “Add to Cart,” and we’ll take care of the rest.
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How long will my order take to ship?
Once your order is placed & your proof is approved (if required), we’ll carefully prepare your order and ship it within 2–3 business days.
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What happens if I don’t approve my proof?
If we don’t receive proof approval within 24 hours, we’ll proceed with production as designed to keep your order on schedule.
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Where do you ship?
We offer free shipping to the contiguous United States (48 states).
For all orders outside of the contiguous United States (Alaska, Hawaii, Puerto Rico, and international locations), please shop through our Etsy store. Etsy handles all customs paperwork and longer distance shipping details for a smooth experience.
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How can I contact you?
For any questions, support, or order assistance, please reach out to us at mindfulmodernpaperco@gmail.com or use the Contact Us form on our website.
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Do you offer returns or exchanges?
Due to the custom nature of our products, we cannot accept returns, exchanges, or refunds. All items are made to order. If you have any issues with your order, please contact us at mindfulmodernpaperco@gmail.com and we’ll be happy to assist you.
Take a Peek Inside Our Store
Curious what makes our memory boxes so special? In this 8-minute walk-through, I’ll show you exactly what’s included, how the system works, and how to choose between our box styles and bundles—so you can create the keepsake system that fits your family.
Still have questions? Contact us.